At NikMyShopUsa.com (hereinafter referred to as “the Website”), we strive to provide high-quality digital products and ensure customer satisfaction. We understand that there may be situations where you may request a refund for a digital product purchased through our Website. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting a refund.
1. Eligibility for Refunds
1.1 Digital Product Issues: We will offer a refund if you encounter issues with the digital product(s) you have purchased, such as:
a. Incomplete or missing files. b. Corrupted files preventing proper use. c. Technical issues preventing access or use of the digital product(s).
1.2 Unavailability of Product: In the event that a digital product becomes unavailable after purchase and you are unable to access it, a refund will be provided.
2. Non-Eligibility for Refunds
2.1 Change of Mind: We do not offer refunds for digital products based on a change of mind, dissatisfaction with the content, or any other subjective reasons. Please review product descriptions and sample materials provided before making a purchase.
2.2 Duplicate Purchases: Refunds will not be granted for accidental duplicate purchases of the same digital product. Please ensure you have not already purchased a product before completing the transaction.
3. Refund Request Procedure
3.1 Contact Us: To request a refund, please contact our customer support team at nikmyshopusa@gmail.com within 30 days of your purchase.
3.2 Provide Details: In your refund request, please include the following information:
a. Your name and contact information. b. Order number. c. Details of the digital product for which you are requesting a refund. d. A description of the issue or reason for the refund request.
3.3 Verification: We may require additional information or evidence to verify your request. This may include screenshots, error messages, or other relevant documentation.
4. Refund Process
4.1 Review: Once we receive your refund request and associated information, we will review your case to determine eligibility based on the criteria outlined in this policy.
4.2 Decision: We will notify you of our decision regarding your refund request within a reasonable timeframe.
4.3 Refund: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to appear in your account.
5. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at nikmyshopusa@gmail.com.
By using our Website and purchasing digital products, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this policy, please refrain from using the Website.
